1. How to Make a Purchase
1.1 You can place an order and purchase goods through our online service. We operate a secure and safe environment in which to pass your private details. Look out for the HTTPS prefix in the address bar and padlock symbol at the end.
1.2 Alternatively, you can telephone us on 01342 477234, or post your order to us. Please leave your telephone number and state a convenient time for us to contact you to confirm details and arrange delivery.
1.3 Payment – We request a 30% deposit at point of order with the remaining 70% payable to release the cabin for delivery.
1.4 We accept bank transfers, VISA, MasterCard, Debit Cards and Personal cheques. We can also take payment via bank transfer. Please allow up to 8 working days for any cheques to clear and 3 to 5 working days for bank transfers. Full payment must be made before any items will be delivered.
1.5 You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered. This will be done by e-mail - please double check to ensure accuracy of the supplied email address.
1.6 We will accept your order when we confirm the order by e-mail.
1.7 Once the order is accepted the contract is formed, however we may still refuse to accept your order after confirmation where:
1.7.1 Goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices
1.7.2 We cannot obtain authorisation for your payment
1.7.3 There has been a product description error; or
1.7.4 It is logistically impossible for us to deliver the goods to that location; or
1.7.5 Delivery surcharges are applicable and have not been paid; or
1.7.6 Through error, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will notify you of this before despatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid in accordance with our Cancellations and Returns Policy set out in Section 4. below.
2 Delivery
2.1 Delivery on all products is for mainland UK only. Please call or email for shipping to highlands and islands
2.2 Log Cabins
2.2.1 Once your order has been placed, delivery for log cabins will take approximately 3 to 5 weeks depending on season and your location. In extreme cases, you may have to wait up to 10 weeks for your order. Custom build cabin lead time is advised on placing your order.
2.2.2 Once your cabin is ready for delivery, the hauliers will contact you (usually 4-5 days before) to confirm the delivery date.
2.2.3 Delivery is to kerbside only.
2.2.4 Delivery is made using a flat bed lorry equipped with a hiab crane. The driver will unload the pack from the lorry onto the curb or as near to your property as he can safely get it.
2.2.5 Use the component check list, found in the installation guide to ensure all items are present.
3 Right To Cancel
3.1 For orders made by telephone, mail order or on-line, customers have the right to cancel their order (excluding any bespoke made to order items). This right to cancel extends for 7 working days after the items have been delivered. Any notification of cancellation must be made in writing, either by post to: Garden Adventure Ltd, 19 Manor Road, East Grinstead, West Sussex, RH19 1LP or email to info@discount-log-cabins.co.uk.
3.2 Refunds, less any actual delivery charge, will take place within 30 days of cancellation notice being given. Note : Invoiced delivery charges can be significantly less than the actual cost of delivery particularly for the big and bulky items such as log cabins
3.3 Should you require Garden Adventure to arrange collection, this will take place from kerbside with reasonable access granted to the Company. Please note that due to insurance ramifications we do not enter onto customers' property.
3.4 If Garden Adventure has arranged collection we will make a reasonable charge for that facility (For log cabins, the cost can be as much as £900.00 depending on cabin size and location)
3.5 You can also make your own arrangements. Should you wish to return the Goods, a 'Goods Return Note' must be issued for this method of return. Your statutory rights are not affected.
3.6 If the goods are not as advertised then ask the delivery driver to bring the whole product back at point of delivery and we will refund your money.
4 Returns - Faulty Goods
4.1 All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature.
4.2 If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate.
4.3 In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods and we may request photographic evidence of the condition of the damage or faulty item . For our smaller items it may be necessary for ‘The customer’ to return them to the manufacturer by post, reimbursement will be given.
4.4 It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; ‘The Company’, the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been modified in any way.
4.5 If on return the product is found to be sound, complete and as described for sale, any return charge will apply (for log cabins, please see 3.4 above) and will be deducted from the order monies held at cost.
5 Damaged Goods/Missing Items
5.1 In the event of missing or damaged parts then we will endeavour to rectify the problem as soon as possible but in some circumstances we may not be able to do so straight away as parts may have to be sent from outside of the UK or manufactured for you.
5.2 Cracked / Broken Glass. Every effort is made to ensure the glazing arrives with you in good order. Occasionally, through the stresses and strains of trans European travel, glass panes have been known to crack. Should you have this occurrence, please photo the damage and email to sales@gardenadventure.co.uk We will offer to replace the glass by covering costs from a local glazier for materials only. Please forward a quote for approval before ordering.
6 Credit Card Security
6.1 All credit card numbers are transmitted via a 128bit encrypted secure connection (note the padlock icon in your browser when ordering) to WorldPay secure servers.
6.2 The card details are not held in clear text on any web site.
6.3 If you are unhappy or uncomfortable about sending your details in this way you can still phone, mail or eMail us your order.
7 VAT Charges
7.1 Tax Charges:- VAT is included in all prices shown at the current rate
7.2 Payment Terms:- Payment may be made by MasterCard, Visa, Switch, Delta or Solo, or by cheque with order.
7.3 We reserve the right to alter or amend specifications and prices without notice. We WILL NOT increase prices on orders already submitted
8 Custom and Bespoke Cabin Manufacture
8.1 Before manufacturing can start, cleared funds amounting to at least 30% of total price must be received.
8.2 If the order is cancelled you will have to pay the costs we have incurred
8.3 Custom and bespoke cabins are those not listed on the website, indicated as such on their detail page or where alterations are made to a standard cabin including size or wall configuration
9 Timber
9.1 Please be reminded that timber is a natural product, it will have imperfections, cracks, shakes, warping and knots. Also these products are supplied flat-packed for adult assembly (typically needing 2 people)
9.2 Sizes shown throughout this website are approximations and should be interpreted as such.
10 Retention of Title
10.1 Garden Adventure Ltd continue outright ownership of supplied goods until full payment has been made.
10.2 Garden Adventure Ltd reserve the right to enter a customer’s premises to recover goods once payment is overdue.
11 Installation
11.1 Installation service offered is by approved third party operators.
11.2 Your terms of engagement and therefore contract is directly between yourself (as the customer) and the installation provider.
11.3 All issues regarding quality of installation are to be taken up directly with the installation provider.
12. Planning Permission and Building Regs.
12.1 Any requirement for your building to have planning permission or comply with building regs. is the responsibility of the customer.
12.2 Any requirement for your building to have planning permission or comply with building regs. is the responsibility of the customer.
12.2.1 Any alterations in design or style deemed necessary to comply with either of the above must be advised prior to any purchase being made.
Data Protection
The Data Protection Policy employed by eurowood.ie has been developed as an extension of our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, suppliers, associates and staff. The Policy guides how we collect store and use information about individuals and organizations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with.
Our Data Protection Policy recognizes two kinds of personal data that deserve different levels of protection: Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and `click stream` data that tracks visitor activity on a Web site or online service.
A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data include, by way of example, Clients` confidential data, individuals` home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CV`s, etc. If your relationship with us includes providing eurowood.ie with Sensitive Data, we will protect that information with extra care. We will not distribute Sensitive Data outside of eurowood.ie, if you so request, and will give you the chance to opt out of sharing this information within our own organization. www.discount-log-cabins.co.uk collects Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so.
www.discount-log-cabins.co.uk privacy policy provides the following:
Notice: We will inform you about why we are collecting Personally-Identifiable Information and how we intend to use it. We need to collect and store your name, address, and other basic Personally-Identifiable Information, for example, to provide you with the service you requested, as well as for billing purposes.
Opt Out: From time to time, we are approached by companies and organizations that have a product or service that we believe may be of interest to you. We may share your Personally-Identifiable Information with these companies in an effort to help you find these resources. We will, however, always gain your permission before disclosing Personally-Identifiable Information to third parties that are not affiliated to www.discount-log-cabins.co.uk.
Security: We will maintain appropriate safeguards to ensure the security, integrity and privacy of your Personally-Identifiable Information;
Review and Correction: We are continuing to enhance our procedures to enable you to review and correct, upon request, the Personally-Identifiable Information we collect from you. Currently, we need you to make such a request in a manner that can be verified;
www.discount-log-cabins.co.uk will not sell personal data in any form, including mailing lists. All its data are for internal use only: eurowood.ie will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated Policy, we also conduct periodic and random audits of our Web sites and other systems. eurowood.ie Data Protection Policy has been developed out of respect for the privacy preferences and choices of our candidates, suppliers customers, associates and staff. We have established procedures to ensure that every reasonable effort is made to address your concerns. If you have any questions or comments on eurowood.ie and its data protection policy please contact us. If you have a complaint about our handling of data, you have the right to involve the Information Commissioner - but please inform us first, preferably by e-mail to info@www.discount-log-cabins.co.uk , so that we may have the opportunity to address any issues directly with you.